Company Solution

Trading Company

A trading company with a clientele in the Czech Republic had decided to equip the vehicles of their sales representatives with the Commander system. Besides the option to control the utilization of company vehicles, one of the reasons for choosing the installation has been the optimization of customers' appointment routes and the option to monitor their frequency. One vehicle could be used by more drivers; therefore, driver"s identification was required.

The Commander unit was installed into 50 vehicles, and the unit was expanded by the safety sensors (wheel level difference sensor, crash sensor), emergency push-button, voice communication module between PCP and the vehicle, and driver identification module). Whereas the sales representatives have been often getting in and out of the vehicle, their system was equipped for better convenience by a contact-less identification card, which is being carried by the individual and the system recognizes an unauthorized person entering the vehicle. According to customer’s request, the GPS output for PDA was installed, thus the drivers could also use the Commander system for navigation. The company was utilizing its own CRM (Customer Relationships Management) system and sales representatives were recording the appointment data directly into the application using the PDA.

For corresponding managers, the user account in the Commander application was established, thus they could monitor the work of their subordinates from anywhere using an Internet access; also the function for sending a requested vehicle’s location was installed, and the position indicated on the map could be sent using MMS directly to manager’s cellular phone.

By joining both applications: the outputs from the Commander system (Book of Trips) + CRM system (Customer Relationships Management), the sales representatives’ routes, time, and entrusted instruments could be made more effective. For some sales representatives, this meant an unpleasant surprise, as they had to quit reporting the "deadheads”, nevertheless, the company had increased its revenues thanks to a higher frequency of actual customer’s appointments.

With regard to a high number of vehicles, the management was also worried about the cost of insurance and about the cost to cover the damages caused by vehicles. Based on the materials from the Commander system, it